Service

We provide our clients with maintenance services during business hours and post-implementation support.

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Service contract

We offer an extension of our standard maintenance services. We offer three service contract options tailored to your needs.

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SUPPORT

INCLUDES:

  • Telephone consultations
  • Availability during extended working hours
  • Remote assistance
  • Remote diagnostics and technical support
  • Extended working hours
  • Free service provision
  • Providing replacement equipment for the duration of the repair
  • Response time to notification up to 6 hours
  • Free delivery to the customer in the Tricity area
  • Preferential rates for additional services
  • Service availability 24/7

Standard

INCLUDES:

  • Telephone consultations
  • Availability during extended working hours
  • Remote assistance
  • Remote diagnostics and technical support
  • Extended working hours
  • Free service provision
  • Providing replacement equipment for the duration of the repair
  • Response time to notification up to 6 hours
  • Free delivery to the customer in the Tricity area
  • Preferential rates for additional services
  • Service availability 24/7

PREMIUM

INCLUDES:

  • Telephone consultations
  • Availability during extended working hours
  • Remote assistance
  • Remote diagnostics and technical support
  • Extended working hours
  • Free service provision
  • Providing replacement equipment for the duration of the repair
  • Response time to notification up to 6 hours
  • Free delivery to the customer in the Tricity area
  • Preferential rates for additional services
  • Service availability 24/7